SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Definitely happy with my wig purchase especially cause it was my first to ever buy ! Worth it x
I really like her. When I take photos, my friends are always amazed at how cute this hair head is. My hair is too thick! I like it! The store is very helpful and communicated with me throughout the entire process. I will definitely purchase from here again!
This is the second time I bought 4/27 color hair.The last time I bought a wig from another store,I was very dissatisfied with the quality,so I chose this store's wig to buy, hoping to buy a wig of good quality.The package was delivered soon after the order was placed.The customer service provided by the seller was very considerate.The hair looks very shiny and silky.The color is pure.The hairline is very natural,and the lace is very thin. No shedding.I like it very much! This is a satisfying purchase.
In love with this company's hair! The quality of the wig is very good, the hair is soft ,true to length,The size of the cap suits me very well.The densitiy is so prefect and great! 100% human hair !
The best I have ever bought from online ..thanks for the gift ..I will come back to buy more
The truth as it is as in the photo, it has left me sactureso I would ask for it again, the only thing that I asked for 30 in a long way I imagined it longer, of the REST Super
I love the fact that I received my parcel just in time for my graduation event and very certain I’ll look very elegant. I love the hair and everything about it.The store was such a darling she sent me a lot of gifts thanks. I will definitely call again❤️
Good hair , soft and true to length. I’m pretty happy I ordered 3 wigs from the store and I’m satisfied with the hair ! I would definitely order again
This is my first time wearing this hair, I like it!!!!!!! Hair is perfect, of true length, so beautiful because the color is as described, soft hair has the correct density and will not fall off.
Too beautiful, perfect. Super attentive store. Thank you
beautiful hair
I really like this unit. That hair is beautiful. It is soft and almost does not fall. Sellers are very professional and ready to help in case of need!
This hair makes me feel very beautiful! It looks like my own hair, so I'm glad to make this purchase. I want to try more different colors and styles! The most important thing for me is that regarding this hair, it is very soft, I can't feel it in my mind, it's not heavy at all, so I can use it all day long
I was pleasantly surprised to receive it. It is very soft and carefully selected. The length is 100% real. The hair is perfect, it suits my perfectly. The packaging is great! The fullness of the hair is everything. It is very very soft and has not fallen off so far. The store is also very good at communicating, very kind and considerate.
Hair is fast and effective, and appears before the scheduled time, although he said it will be delayed. The hair looks like the one in the photo, but it hasn't fallen off yet.
Very nice fast delivery Thank you bcp
Beautiful
I'm delighted with this hair! He's huge and bulky. Almost does not fall wires and has no broken wires. Super recommend! Buy without fear!
BABY! This wig is beautiful straight out the bag! The color, the length, the density, EVERYTHING I just love it. The lace is lacing, the knots are small and will be easy to bleach and pluck. I asked the store to give me a large cap and they did. I have locs and I have a hard time finding wigs that fit over my loc, but this wig fits perfect. It’s not too big and it’s not small. It fits snug and comfortable. I can’t wait to get it installed. I ordered it for my 6th wedding anniversary wedding trip in December. Ima be so fine my man gonna wanna marry me again lol!
What are you waiting for GET THIS WIG RIGHT NOW the knots were nice and small and bleached well hair is soft and doesn’t shred much… so happy I bought it
I like this wig very much. Accurate product description. The hair is very soft and the length is very suitable. There is no smell and no shedding. The store is great, always contact me.
Beautiful hair! No smell! Great quality!Wig is lovely and easy to install. No shedding at all and no tangles found. The supplier was also quick to answer any questions I had
These are the best hair, I like the color, and it goes well with the warm tools and the hair is soft. I got a lot of compliments on that head of hair, and the craziest, is that I just wore it and I'm ready to go and people tell me how beautiful she is to wear on me...
I liked it quite, very beautiful. Arrived super fast
The color of this wig is beautiful. I didn't measure but it seems true to length. I ordered 4x4 closure in 26 inches. The store is also very helpful and updated when the order would ship. I give the seller 5 stars!