SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in perfect condition, it is very beautiful au appearance, it works perfectly I tested it on my nails, let's wait as it goes, beautiful
It's cool. I can recommend it. Happiness and good luck.
Delivery to Ukraine in 20 days, packed simply in a bag and a box, at first glance I liked the machine very much, even on the first day I decided to try it, everything is OK.
Hi it looks excellent!!! But do not charge me; The usb entry this morning does not make charge, I need the renvolso with the store please it is unfortunate xq the lathe looks excellent
excellent, I am delighted with the quality. it does not vibrate, it turns in both directions and the battery lasts a long time.
Excellent, I am a manicurist and I already tried it is perfect for acrylics in fact it is very good. It doesn't vibrate at all and its battery works very well
Happy with the product, everything complete well packed all in good condition comfortable not heavy good shipping and everything works well, makes little noise and very nice design, easy to use, remove my nail polish, super good for the price. Thank you!! I recommend.
Very happy with product and shipping. Great store. Thanks
Incredibly arrived in Italy in 7 days. complete with everything, with almost complete charge. Tried it works great. Very happy with the purchase
Same as the photograph, it looks good quality, the shipment arrived very fast, it remains to be tried for longer but the first impressions for someone non-professional are very good.
Very fast deliveries to the meeting and without customs fees. Works very well I recommend
Arrived in just 10 days. For now it looks quite well, solid and functioning, we'll see with use over time. Equipped with a USB/type C cable for recharging the Nail Drill and also to recharge a mobile phone, a pack of metal pins and belt clips on the back, instruction manual in English. The handle is simple and very comfortable, like a pencil. Keys for ignition/pause and for left/right rotation of the tip. For the moment I am satisfied even if of course it is not very powerful while keeping in mind the value for money.
It came very well packed and arrived faster than expected, I recommend it and it also works super well.
Very nice as it is. Photo now it's time to try and see until when it lasts
The product is very beautiful. Came very well packed. The only problem was in Brazil, it took a long time to get out of customs, 2 months. More was delivered in great condition.
I won't talk to the vidguki and I won't buy it! She did the same with her, she was very beautiful, quiet, she easily walled up like that, Yak itself and reverse. More than a coupon in a shop on the 35000 of werewolves, then I got better, more class on the battery, for one car, the battery was replaced by one podium. The gap came in early terms. Dear Seller, I definitely recommend!
I loved the engine, very beautiful very good I bought it in the intention of using it to sanding heel and served a lot of oooo, did not stay locked, loved
It's just a miracle!!! I'm delighted. Very powerful, quiet, no vibration, light, fast charging. I took off all my nails and did a manicure, I was discharged by only one battery division. Arrived in five days...
Beautiful works for now and I arrive in 8 days to Colombia I recommend the store compare another one as soon as possible
Very good, quiet little vibration, excellent remove the product on the nails
How beautiful, it arrived very fast, well packed and works very well, it does not make any noise and does not vibrate very little. I recommend it to the 100%
Super fast delivery of the product as the description and congratulations to the supplier
As in the image I arrive with all its accessories and well packed. I loved the use and it works very well.
Super, stupid, compact, I'm mega-hated. I took it on excise duty, for 500 UAH. Delivery to Kiev in 10 days. Recommend!)
The product is iagual to the one of the images and arrived super fast to Colombia. I recommend this store.