SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, thank you
Very satisfied. The fabric is soft and comfortable to wear. It's really slimming and looks good. The material work is also very good, and very versatile
It fits good and looks good . it works for what I need. It is not see through and light weight.
It is beautiful! I love it! It is a great length, fit perfectly, and is comfortable. I wore it all day and didn't want to take it off. So comfy. I also love that it isn't sheer anywhere! Love it. I am 150 lbs and bought a medium and it is great. Really flattering. My husband liked it as well.
160cm 65kg pick L size fit perfect 100% cotton material not too warm even hot season
Super plotya
Meitenes, šo kleitu var perkt droši, ņemiet to izmēru, kuru valkājat parasti!
Great maxi dress for the winter. Better under the belt. To sit like a model-you need to take a couple of sizes of 9 ball under your belt. I took an XL in Russian 40 42, but I just wanted it to be like in the photo, not back-to-back. The material is cotton, not very thick, the body is nice
Beautiful dress! Good fit. Color and model corresponds to photos.
Very nice dress, identical to the photo, I got chili very quickly, totally recommended
Two sukons of one-man rozmiriv, beige and dark green color. Viyavilosya, like a branch of dark green koloru suttevo bylsha behind rozmir vid beige branch. MI 48 rozmir-bezheva B yak vlita. Sear the green
I’m wearing M size. The dress is a perfect fit, cotton, very flattering and creates a nice hourglass shape. Didn’t expect this question from Ali
The dress is wonderful. Only I was the wrong size. My height is 170, weight is 85 kg. 4XL size turned out to be big for me. So I will order another 3XL. So the dress is very pleasant for the summer, the fabric is soft, breathes, cotton. Sewn well.
Beautiful dress in thin fabric with a touch of cotton. It shines slightly through. You need to dress flesh-colored underwear. I don't think the other colors of the dresses will shine through. Beige color is darker than in the pictures. Maybe after washing it will become brighter. Size XL fits freely on my height dimensions 160cm (it is ankle length), bust 95 cm (it sits loose) waist circumference 80 cm (there is still clearance for approx. 4 cm, the rubber band on the back unstretched). There are two buttons in the waist so that you can adjust, fasten it tighter or more freely. It looks nice if you wear a wide belt. Super cut, good quality material and sewing. Good price, fast shipping. It is worth buying :)
Fast delivery, great cost benefit
I'm already traveling in this outfit! It was so comfortable to wear that I got a belt myself! Very relaxed and at ease! Photos look great too!
I like the black on better simply because this color is very see through due to its thinness of the fabric. Definitely needs to wear a slip. Because it is a thin cotton with less fabric, it doesn’t have that 50’s pretty flair. The skirt portion does not have as much fabric as the stock photo shown on the site. I have white cotton/poly version of same dress from another store. That dress has more volume. This dress is less voluminous but slightly longer.
The dress is more or less like in the pictures. I am very happy with the fabric, this one feels like 100% kantoen with the black dress. He has pockets and that's always handy. The dress is a bit too long for me so I think I'm going to have it shortened. I have a S chosen my body dimensions are: Length 169cm, chest 80cm, waist 68cm, shoulder 40cm, sleeve length 59cm. My cup size A, is quite small, I think this dress fits a little prettier when you have some bigger boobs. Des not too minus I am very happy with the purchase. The dress was delivered to the Netherlands within 10 days.
This white dress is really trendy! There are buttons on the waist, which have the effect of tightening the waist! The dress also has a pleated feel!