SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wanted it to fit like the picture so ordered a large, am a UK size 8, should have ordered a medium on reflection, is well made and washes well
The quality is good, and so many wrote about it. What confused me personally is quite wide sleeves, but here it is for an amateur. The whole thing is of good quality, my height is 175 cm and sleeves, and the length of the product is quite suitable
The product is excellent as always. The delivery failed and made me nervous, the package was delayed by a month!
I have already ordered the second one (daughter), the quality is perfect, thank you) for a height of 167 cm, the size of the hole looks over
Excellent quality for both Materials & Design. Fast shipping. Highly repackaged
This is my second sweatshirt! Excellent excellent quality! Oversized and looks great!
Great as a fall layer not warm but not thin, more like a woven pants material minimal stretch
Chic Ven my absolute go to store on Aliexpress! Top notch merchandise and quality all around. The button down is a great beige color and roomy (check size chart).
Super! And quality and style. Suite definitely. For the ridiculous money... How do the Chinese do it??! Brand is just fire! Sorry new items are not very often...
This is a great jacket. Good quality, sick but not too much. It’s in good shape as well. Nice piece for autumn absolutely
Great quality!
By 46 Russian, 168 growth, for a solid oversize (for a modest one, and so it will go)) you need to order at least a size more. The quality is excellent.
Excellent quality, fits oversized. I recommend to purchase.
Super quality
Excellent quality, excellent cut.
Super Jacket
Love it! Really gorgeous!
Liked the material, nice. Looks great, thick and lies well. For 165, 60 kg size is excellent. Universal thing. The color is slightly green, beautiful
I join in the positive feedback. Cardigan very good quality. On the parameters 93-76-106, the growth of the 163 of the village is free. The sleeves are long, to the fingertips. Sewn without complaints. Cotton double-wood. Super. Recommend
great quality and a really nice fit.
Wonderful cardigan. Well made. Fabric seems first rate. Shipping to USA was fast. I recommend this store and hope to purchase again.
My favorite jacket, they're huge though. Would have been best t to go for a smaller size, but... I love it!
Great cardigan. Size corresponds to the table. Straight, oversized. XXL sits on the Russian. 50 is very loose (just oversized), you can safely down both a denim and a thick sweater. But if under the jacket, then you need to take a couple of sizes less, probably. There are no pockets. The composition did not decipher, but the material is pleasant, similar to cotton with synthetics. For XXL Sleeve width 26, product width 72 (half measures), length 75
The cardigan is good, but very huge! On 44 s drowned.
Absolutely gorgeous! So happy with my purchase!!