SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in 10 days. The quality is excellent. The color is bright soft. It's all great. Thank you store recommend
As in the description
Thanks
Is totally wonderful!! I love 100% recommended!! Super fast delivery
Great quality, good price, fast shipping
Awesome !! The wig is very nice, looks natural I am very satisfied and recommend this store! Thank you!
Am really happy I love it's so beautiful
Recommend wigs is beautiful, perfect fit can buy without fear of being happy
Cool
Great wig. The quality corresponds to the price. Fast delivery. I am satisfied) thanks to the store.
Okay, nice color fast shipping
The wig is good. Looks natural. The store Thank you.
Wow!!! So good! Looks like real hair! Highly recommended! Fast shipping and delivery as well!
The wig is very beautiful, his hair falls out a little and the Root looks a little false but it is fixed with a little base, apart it arrived very quickly 10/10
Amei Super I indicate
Oh, well, just a high))) Duge garnum, thick, good obʼum, yakysna pakuvannya) with a bump, a Duge, a bugger, a bugger)
It is how the very beautiful reference image does not seem to be synthetic it looks very natural it looks very beautiful it looks very good quality and arrived earlier than expected
The peruka is great, not to shine with the Kimnatny consecration, in the photo the Whiglyadak got hairy in the salon. Cholka Bula trohi zadovya, ya pidstrigla
I made the order on oct 20/23 and arrived on nov 2/23, the estimated date was nov 17. It arrived very well packed, with its respective bag, bring a hat so that you can put it on, the wig is very soft, when the comb dropped some hair (I will be checking if it continues to fall, in case it would be 4 stars), In the single photos it looks clearer but when putting it on me it is a little more dark, I think it is a very good purchase, in my case it came out at a higher discount (3.24 Usd), the cap may be a little long for me but a simple cut is made and now, It is a wig that I can easily wear it in the day, in the back I thought it would look but it brings enough hair to cover, I would make another purchase again
Great wig used it for my leon kennedy cosplay so i had to cut it but the wig is really nice!
looks o.k a bit hair falls off i hope its only from transport.
Nice!
The wig is cool, the color is a little different, the bangs are a little too long but otherwise it is Ok I recommend
The product received thanks to the store
I received the parcel quickly! I was very surprised that the product is of good quality and the price is nice! I recommend it!