SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping! Only 7 days to Germany! Looks great, great quality...
Beautiful wig material from excellent arrived fast to Mexico I was surprised by the quality texture and color of the wig I just loved it
Very cute and it is the same as the photo, I recommend it, and it arrived earlier than expected.
arrived in good condition looks great only thing is that it is tangled I need to detangle it.no need to contact store recommend. ordered 03.10 delivered 06.11
Arrived before estimated timed. product is good i like it. thanks
Super soft your hair, Special to characterize characters or simply change your look, I love <3
I loved it, it came very quickly. Looks like real hair, has natural shine and is super soft
Is beautiful, I have no complaints.
Incredible quality and even more so with the price it has, it even comes with the waves made and they endure the same or more than if you did the hairstyle in your own hair. Several people asked me if it was my hair or a wig. Very easy to put on, comfortable and concealed. Of the best purchases I ever made.
Is beautiful. I love it.
Very fast delivery! Good wig, great under the hat. Minus the fact that it is brown-red near the forehead and not Ash as in the photo. And so everything is super and without foreign odors.
Beautiful color, texture and volume. The color is less bright than in the image and makes it look more natural.❤️Arrived in less than 15 days.
The quality is good, enough hair. Everything is fine and as described, thank you)
Had to cut some hair and make my own bangs because the hairline is a bit harsh. However, I think it is due to the style itself, not the wig. With some trimming, this wig looks so natural on me. The colors are absolutely gorgeous!!!! Good buy, recommended. It came in a good package as well. Thank you.
The product is good, but the hair is very tight and it is small, it is rolling back, but maybe I did not secure it well. The color is the same, the whole is fine. Delivery in 20 days)))
Beautiful, the only detail is that in the front part it looks false but with a cap or bandana it is very pretty and looks real. And very quickly the shipment to Colombia. I bought it on the 13th and arrived today October 24. 11 days
Very cool wig! Looks great not only in the photo, but also in real life. Went out with him on the street under a hat in the cold and was satisfied)) warm and beautiful, and her hair is covered from the cold. Sometimes hair comes out of it, but these are little things, because the price is small. Find great purchase and fast delivery) Thank you very much!
He arrived in Argentina before the 2 months that it always takes to get all the things from there express in general. The quality is amazing, beautiful and abundant, I loved it!!!
Really beautiful, I was not expecting something really good but surprisingly it is! And I love it
I loved it, excellent material, arrived very fast, this lindisima
Very beautiful, looks realistic, comfortable, she loose little thread, more recommend
Beautiful yes! It took a long time to arrive, I was a savior fee.
This beautiful wig for its price color is very cute
Very good quality and colour is perfect. Recommend the lavender one! Extremely happy to wear.
Very very beautiful, it was received before the date in 10 days, and it comes with a network. This is the first time I buy a still need to see how to comb it, I drop a little hair but or it has a shine or bad smell, highly recommended