SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, I recommend, the product matches the description
The thing came all packed, I loved each, everything works perfectly, I was just sad for a detail, did not come the polygel or the molds F1, but apart from it all perfectly well packed!! I won even a bracelet and a culticulum sofener❤️❤️❤️
Polecam
Full send, I would see the quality in use
Everything in perfect condition very happy with the purchase, it arrived long before the date
Fast shipping, everything was packaged excellent in this big package. Thanks to store, recommend! Didn't try yet.
Mu good package has good value
It is the second pack that I buy because one gives it to my mother and I continue to be impressed by how complete it is coming. Brings everything and is super easy to use
Very complete Kit for the price, perfect for beginners like me
Excellent, came super fast, everything is perfect, I loved it. Recommended 100%. Thank you
Everything works cool, it came on the day that was appointed.
Goods of good packing, everything is good
Atvyko per 3 savaites, 100 balų už saugų pakpakavimą, patiko Tai-Kala Lakai Neturi blogo kkapo lyginant Su kitų firmware laklakais iš AliExpress. Kvapas Gelio keistas. Priemonės Dar neišbandytos. BET rinkinys Labai patiko
Cool set, fast delivery
all you need inside, working good but very late delivery the inly thing I did't like
Nails as from the beautician really nice the kit and early delivery
excellent
I received my order Thank you all nickel even before the scheduled delivery date
Wow it's very fast והמון products Nothing silver fun receive package Such lamp quality crazy ולגבי המשייף תקנו the gray under is one hundred more good מהורוד המעפן this tried to put the bit for base And Top ולשייף little finger והיה me that all the שהייתי should תעשו good לעצמכם ותקנו the kit perfect הזאתתתת very very satisfied look Nail Polish professional T must waste 120 weighed on C 'and it's for more cheapתקנו the evaluation of th 200 shekel ויהיה for all you החייםםםםם לקקקק C 'ללללל
Satisfied with the packages
I have not received my order I recommend thank you
The set is very well complete and everything works perfectly
Everything is fineWell packed, safe, fast enough!!! Spasibpoints are a very good set to start!)
The set is super, everything works, the lamp dries perfectly, the quality of the varnishes and polygel is not very good, but it lasts for now, then I will add it when I check how it is worn on the nails
Super!!! Quality, service, delivery is all Super!!!