SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect state. Just what I need
I come before time and I am charming
Very good set! Everything works perfectly!!!
I like it well although the lamp did not help me since it gives little heat
Seller recommended I received the package in short period of time 13 days and 3 days in customs until they released the store put it as commercial not sell goods but I love it buy and support him
Everything is fine, fast delivery.
Good set for beginners, I order it to be able to make them myself, not thinking about business, but it is ideal for someone who wants to start their undertaking and thus practice, the only thing that the set does not bring is a first, which is necessary to be able to fix the enamels, But for the price is super good! In addition the colors are very good pigmentation.
it takes long time but arrived as description thank you store
I arrive, micho before what was announced happy with my purchase Thank you Total
Comes all the little things, now hope it works well
the package was delivered quickly and was safely packed, not used yet but I'm really looking forward to using it it looks great
I liked it brings many things and super fast shipping over a month before I recommend it
The product is all over it. I recommend the guards to be happy with such a gift.
All in appearance.
Everything arrived well and fast... but apparently I chose the k does not bring nails
I loved it, it arrived ahead of schedule as in the image.
All yak and more easily, to be like. bottlers with a little varnish, the short of the name of the dodatkovo. ale Kolori vidpovadayu. came later than shvidko.
Very fast shipping, the order is complete, the lamp and the milling machine is working.
Delivery was fast, to Germany, 10 days .... everything works until I tried it...
Exactly as in the photo. Delivery was very fast, arrived with 10 days of purchase. The store came in answered my questions about the tracking, it was very attentive. I tested the machinery and it works well. The products need to be tested. But at first glance everything is in order. Arrived very well packed in bubble plastics. I'm satisfied.
I love thank you
Very fast delivery thanks as in the Jani picture
Nothing to say just wonderful question quality Price, received very quickly I think 4 days after order, I highly recommend it.
Very very happy, plus case tested
Everything is very good I think the tweezers were missing but all very well