SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description as in the image .. I like it but I do some touch-up, I had to cross-check my frank it was too long... very shower bit. Fast delivery nothing to say thank you to the store
My daughter. Garna peruka and Duge shvidko were delivered.
Thanks for selling a wig that actually looks and has great quality . I’m in love can’t wait to buy more
Just beautiful
Jolie
Very nice wig. I did not expect it at all given the price. It is silky and supplied. The frange is a bit long so I cut it slightly. If you want a bob effect don't take a size too long, 10 inch it's perfect
The wig is really natural!!!Everyone must have this one!!!
Super affordable.yeah I will buy more.
Girl go get it hair is so soft u wont regret it I honestly thought it was going to be synthetic but its real hair
Hair was soft lifted a shade lighter but didn’t shed or damage from bleaching
This wig is very full and very pretty. I 100% recommend and don’t be scared to buy. It’s human hair and very soft for that matter. I want to say thanks to the store. Good job and good luck with your business and sales.
Loved, the wig is very beautiful, I am very happy
one of the best hair I ever have. I just can not take it off my head so soft and nice, so much complement
Very soft and feels natural.. Definitely worth the price...
Very beautiful wig. The hair is very soft
I am very very satisfied with this purchase. Item looks just as the picture! Will be purchasing more.
If I could give 6 stars on this wig, I would.This is definitely worth the money. It was true to length and delivered so quickly.
I'd say for the price, it's worth a shot for anyone that's hesitant.
This length is perfect for me! I fell in love with it! I will buy again.
Am sold,the hair is soft,volume is good.Arrived in good time.Will order another wig from this store.
I still have not received the package, I confirmed the delivery accidentally, but I have already settled with the supplier, very kind and communicative.
Wore this ones and it looks ok.. very affordable
Omg absolutely beautiful I reummnde it to all really do not hesitate!!!
Magnificent wig, density at the top. Perfect to see in time
This wig surprised meIt is super beautiful, soft does not tangle and has a special volume for the price you have, recommended store