SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love
Thank the store for your attention, the dress is very beautiful, the tailoring is perfect, the design is super. The color of the fabric is very delicate
good qyality
The dress is very beautiful. Material quality at height. Sewn neatly. Looks stylish. On my 104, the size L sat down well. The fabric of the dress is a little stretch, so it fits perfectly.
A little fit and the dress is just wonderful, I am very satisfied with the purchase, size is super
It's pretty!
Super dress. Good fabric. Responsive store. Very quickly delivered as I asked the seller. I had to take size m. A little tight in the ribs. If I do not lose weight will have to be stitched in the workshop.
I was satisfied with the dress. Good material, the village is good in the hips and waist, the mute is lifting on the shoulders, but I will try to smooth it, in extreme cases you can put on a jacket.
The dress is chic!!! My parameters: 161 cm, OG 91, from 72, about 92. I wanted to take M, but the store advised L. I am very grateful to him for this!!! Hides the shortcomings of the figure, my figure is a true Apple and few dresses fit so well. The fabric is excellent, flowing, there is a lining. The seller sent the same day, 2 hours after the order)) take it, you will not regret it!<3
The dress is fantastic, 90-67-90 for me, it fit well, but in the back it is already tight, although it stretches, so keep in mind, the dress is perfect for the waist and the bottom, take it-you will not regret it, it is very light beige, not white, metal inserts on the waist of the dress unscrew-so take it off for washing.
Wowww! I exceed my expectations I love it, the color is more beige but it is beautiful
Cool dress. At 46 size Rus took L. Not quite in the face, okay. The seams are smooth, the fittings are good (we will see how they behave after washing). There is an underdog. Very quickly delivered. To Peter in 2 weeks. The store is just space☺️.
Quality tailoring and fabric, I liked it.
The dress made me happy! Everything is fine-quality and how it fits!
Excellent dress quality, unusual style, love it very much. Thanks to the individual store for the super prompt delivery, I am shocked, only 9 days and I already have the parcel in the Stavropol Territory. I recommend this product and seller.
beautiful and size matches I got an L and I am size 10
SuperThanks to the store for such fast delivery!
Received before the estimated time of arrival. Large fits great on hips that measure 40 inches. Follow the table of measurements and you will be okay.
It's just awesome! Recommend
Sits gorgeous on the figure. Very beautiful dress. The photo is not clear, but the figure is very beautiful.
The delivery is fast, the dress is amazing, it's light, it doesn't show through the underpants, it fits very well
Beautiful dress, slightly tight if you have hips but easy to fix! Arrived extremely fast to UAE I was surprised
He's playing tricks.
Ornaments fall off
The dress is just a bomb! The size M is perfect for my parameters 86/72/96, height is 161 cm, if the hip is wider than 96 cm, I suggest you take the size L. The quality is high, the style is very stylish. Highly recommend to purchase. The delivery is fast.