SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little short but very pretty and good quality
I'm satisfied. The package arrived early and super quality, soft and the right length ask. I recommend!!
the hair feels very soft and it's very shiny. I love how thick it is. I'm definitely pleased with the purchase
This hair is extremely soft super easy to install and smells really good. The packaging was super cute. It was super soft I absolutely loved it
I like it but I took a length that does not suit me I will recommend a shorter
Same as described in the image. Thats the best hair I ve ever bought Ill buy again. I recommend
The wig is amazing and the lock also I haven't worn yet but I like the wig very much!!
Don't hesitate to but it the hair is beautiful and soft. And fast shipping too.
Wow I'm too happy, the wig is exactly the same, the size and density are OK. And the package arrived in 7 days, I recommend this store. Because the communication was perfect. Thanks again.
Absolutely loving this hair. First time buying a fringe wig and it’s perfect. Will definitely be purchasing more from this buyer.
I love it
very good quality full
I received the package is beautiful more beautiful as it appears in the photo, thank you very much to the store you are recommended...
very nice wig Im in love its soft and good quality just what I want
Good quality
I am very pleased about my bob wig. It s very soft and is easy to maintain. Customer service is the boom. Great buy overal!
For now I 've only praved it but it seems OK!
Exactly like the photo. Very soft but I don’t know if I can straighten it with a straightener. I am afraid to burn my wig. But it is very beautiful
Run and buy this wig girls. She is incredibly smooth. Very pretty. I do not regret my purchase. Thanks to the store.
My order came earlier than expected. Hair is as described. True to length and very natural. I wish they had it in other colours. I highly recommend the store.
I love my package and I got a free gift with it.
Gostei
thank u my customer love the hair
magnifique
The wig is really natural human hair soft and beautiful! The best wig I buy in Ali express