SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the wig is very good and it came on time
Thanks for the Mail
Good wig
Yes it is very good looks real hair only it was made I paid and it took time to arrive but I liked it I recommend
Yak for such a whiglyadak Duzhe is decent. I'm a little hair, I'm a little bit, I'm not a little bit. Came to Ukraine in 18 days. Daughter
The wig is very faithful to natural hair, the only problem is that it falls a lot of hair.
Very high quality wig, part, amazing color: bright, juicy, looks natural
same as pictures and very beautiful. suit me so well I highly recommend.
I loved the perfect wig. .. Recommend. .. Arrived before the deadline
As in the photo I really liked the color is very cool. Even though he has little hair .. But he's father and the super cutIs a coppery
Excellent arrived perfect
I got what i ordered very satisfied with the store, i am coming to buy more and more again very reliable and delivery is within a short period of time
Perfect order. Fast shipping. How can I describe something so correct at these great prices they quote buyers to pay and place an order with them? I will follow this Shop/Seller and continue buying their products. I have ordered 4 different coloured wigs from this shop and they are so good and elegant and never fail their products. The wigs are made perfectly and give a different sexy look. Highly recommend such stores/shops.
The peruka is crushed unfoggany, the Cholka of the Rilya. About 4 s 5 people.
Great the product, light soft to the touch. Arrived before the estimated deadline. I loved it.
I received before the due date I loved the product surprised me note 1000
It's fast within week wig beautiful but the color a little more light מהתמונה but worth the price
Perfect!!! Lovely colour, and super easy to style to my liking :)) Wasn't too tight on my head and honestly just super comfortable to wear!
Very good, nice. The color is gorgeous, such as s shop photo. My photo is a little invisible because of the quality of my phone. I don't know how after I wash it, because a little hair falls out. I didn't like the net that wears on my hair, I'll order another one for myself. Maybe because I'm used to a different quality of the grid.
Cheap and pretty
Thx I luv it it’s very beautiful wig Delivery was very fast
The wig looks very good. Did not try it on. I like him. Thank you.
I liked it quite a lot, it has a lot of quality and looks like human hair. Arrived before the deadline, it was worth it!
looks nice, satisfied. fast delivery, recommend this store
it came faster than expected. it looks natural, silky and bouncy. very light and I love it. I will add on after trying it out