SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a good thing! Super fast delivery to Ukraine in two weeks))) the quality of hair is silk, soft) I like it!
Arrived in 11 days surprised... the wig looks pretty.. M would have liked to be me. Look natural
The wig is beautiful, it has the perfect curls, the color is realistic and comes with a little brown
Brown but clear than in the photo look there! But it's pretty lackluster.
The quality is super straight, the wig is soft, lightweight, comfortable, beautiful like natural hair. The color is super. I liked it very much, especially at this price. Was satisfied with the purchase. Special thanks to the store for the fast delivery, about a week
Great product. I will buy another .. Identifies da ft .. arrived before the deadline ..
All good, like it got delivered earlier than expected
I love this wig it is beautiful for its price it's at the topI 'd put a picture soon
I cut off my daughter, the peruka is simply gorgeous, the delivery of the mega shvidka, on the first day, the Bulo in the viddyleny meest, dovzhina, everything is thick. I will definitely recommend that
Very beautiful, looks like human hair, I will buy others
Beautiful wig I really like its color length is also suitable
Superfast delivery! i cut the bangs a little bit. It looks very real, so cheap for this masterwork, thank you
It's a little hard to put your bangs down, but it's good for a party.
Equal to the image, cute, not so bright and good price and quality ratio.
I RECOMMEND! It's great, all the more for the price.
I like it very much, comparing price quality this bn, good fiber, nothing shiny, it does not have much hair but the price is accessible so I give it 5 stars
The peruka's yakiness is a fool of good, the yak naturally hairy on the Whiglyad. Shvidko was delivered.
You can see that it is a wig, especially because of the bangs, which have more density than the curls themselves. It is unnatural and cannot be laid as shown in the photo. I had to cut it so that the wig was with clear bangs (no photo). In addition to this, the hair falls out very much. Otherwise looks beautiful, worth the money. Put the hat too!
Very beautiful, seems to be real, I loved too much
very thick, soft and natural. great mix of ash blond and platinum hair strands so it looks like professional balayage. minumal styling needed, just trim bangs. shipping and delivery was so fast and at such a good price. fantastic !
Exactly as the picture. It doesn’t have a fake shine, it looks very well and it doesn’t took too long to arrive to Canada
Hair looks very natural. After two weeks of daily use, no one realized it was a wig. In the pictures, the appearance after 2 weeks. The problem is with combing, unfortunately the hair gets tangled and a lot of time for @ EBA to get them even every few days ro @ comb. I recommend. Maybe you know a way to comb those wigs faster than 2 hours.
Very beautifulOnly a little hair is falling, but it's beautifulI loved it! I just thought the bangs were bigger
❤️I will leave a photo where I am in front of the sun and it looks super natural, the photo is without filtersHer hair falls out a bit but too cute for her price
Very good wig for such a low price. Fast shipping. Reliable store. BTW, in some lighting conditions, it looks very realistic )