SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to everyone who left feedback. For 162 and 44th size took L-ku and everything is wonderful. The composition is in Chinese, you cannot wash) but the sweater is warm, soft, there is no feeling of synthetics or consumer goods, a very good thing.
The sweater is chic, my recommendation
The quality is good and the delivery is very fast.❤️
Very happy with this sweater model. Warm, stylish, comfortable. It's good to wear. I already have all the colors)) thanks to the store for this quality of the product. Still ordered size M, then changed my mind, asked the seller to replace with. Answered and replaced))
The sweater is very cool, I ordered s for my Xs, I sat down very well
Sweater class! For a height of 160 cm, L sat down like an oversized, soft and not prickly!
Chic sweaters, this is already the 3rd, I also took black and brown, full of delight, soft, does not prick, an excellent gate that does not squeeze the throat, take it will not regret. Reactive delivery, 7 days in Moscow.
Super sweater! 48 size oversized.
Very good
Quality fire!
Nice sweater. synthetic, but nice. very long but fit
Apparently having read the reviews for some reason I took XL on M)) sits like in the photo the color of the coffee is deep, very good-looking sweater, it is written that it is impossible to wash and squeeze, a natural thread is similar. Warm, thick, not prickly
Super, in Kiev diyshov for 2,5 tizhna. The quality is good, the light is good. My zrist 1,58 rosmir from the pidyshov actually. I took the most rosemir on the leap.
The sweater is very high quality, it looks super. The color is camel, very beautiful.
The sweater is super soft, thick, solid. For 175 height, take XL or XXL, my height is 180, about 102 there is a feeling that a couple of centimeters of length is missing. In another color I will take a larger size. Quality as always on top!
Thank you
As always great
Excellent sweater, highly recommended, the quality is high for the money, the size of the 158 is m, the size is voluminous, but the sleeves are just. I will continue to order from the store, quality packaging and fast delivery to St. Petersburg in the post office
The quality is super, the size is the same, I recommend
The shipping Mega is fast. The model is great. Thank you.
The sweater is luxurious, very good quality, thick. On my size 44-46 I took XL to sit freely
Did not expect! Really great thing! 46 size needs to be taken less than I ordered. For me it turned out to be very large. Thank you very much to the store!
Naypozhi sedru, I guess 2 times, I'm a little one, a greenhouse, I took two rosmiri from the people of the city of colors and offense on S and East 170 cm good, little oversize.
Chic sweater, the right oversize, the quality is on top.
Very warm soft sweater, I wanted to order for a long time, oversized as I expected, long sleeves for the height of 172 all fit well, my sizes 94-78-108