SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, I had already bought the white one. Now I want the pink and the Green
This dress is very chic. Excellent material! I loved
Beautiful dress, super loved, just like photo .....
Very beautiful, pity it was big I have to make several adjustments, I have 1,60 height weight 54kg, I have to tighten quite a lot in the waist I bought the smaller size, but I do not regret I thought it was beautiful
Amei
very good
Very good loved my dress was all I expected
Simply Beautiful, I would buy a thousand times from this store... congratulations to those involved, I loved this dress is beautiful Diamos... perfect!!
Loved the dress I loved it it's beautiful
I received HJ the dress. I loved the fabric, I loved the model, I loved that I got the size I should have ordered right. Super recommend. Is a dress that makes the woman very elegant.
The dress is very beautiful the fabric is good just like the ad, it took a little while I had to pay a customs fee because it was seized out that it's okay I liked it very much
The dress is perfect for sure I will ask for another color, I ordered a bigger size so I don't take the risk, but nothing that my seamstress doesn't solve. I loved too much
The order was delivered smoothly. Thanks for the shipment.
Handsome, I ordered XXI and it got big.
Excellent Product, arrived ahead of schedule
Fiquei linda
Very good product JOA quality
Very beautiful great dress the fit is perfect identical to the photo the fabric is wonderful just that it took a long time to get away this super recommend
Very beautiful came well packed beautiful cloth has a good shame that I ordered very big for me but I will pass. Now my daughter
Oo dress is beautiful! Just the blue I didn't like! The color
Super loved the quality of the fabric. Beautiful piece. Can buy without fear.
Dress well made, cool material, color nice
The dress is wonderful, the material is good is comfortable
The model is very beautiful, but I did not like the fabric that is synthetic.
I just loved the dress. Wears perfect and not to mention the fabric and sewing that are wonderful. I simply threatened