SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 stars sirves
Exelent material highly recommended, its material is very fine and feels good to the touch, its edge is incredible, thank you Mister Green for these products...
ohh woow better than expected and super fast delivery really great quality. awesome!! my husband loves it!!
The product is excellent. the delivery is prompt. I bought it as a gift for my sister. I buy it from this store for the third time. I recommend it.
Excelente
Good presentation, excellent packaging, good quality
Excellent product quality recommended 100%
Very very, very wonderful and high quality thank you for playing the sword
Good
Very good
Super mega fast shipping and everything perfect. Very good set of pedicure and high quality.
I like very good quality I recommend it widely
Product of very good quality, with fast delivery.
The goods were delivered to Kazakhstan in 4 weeks. The steel is excellent. The knives are sharp, without any problems, I immediately cleaned my heels. This set is perfect as a gift. Many thanks to the store for the high-quality product .
Fast delivery. A very decent set. The gift is great/The packaging is strong. Thank you very much. I'm very satisfied
Excellent Product arrived earlier than scheduled all the pieces are of excellent quality and fulfill their purpose very well I loved
Has good quality
Impeccable quality, nothing to say
Excellent quality, good edge, very well finished tools. The quality of this brand has no equal.
Aukštos kokybės ranrankiai pediciūrui
Oh ~ ~ Okay.
I am very delighted with the product and the brand. I recommend this supplier.
The goods arrived in a whole package. In the set everything is as in the photo. The tool looks high quality, sharpened. I haven't checked in work yet.
It is very good and good quality super
Thanks a lot! everything is sent first class, very fast. The packaging is chic, the quality is subdued, very surprised. The store's attitude is 20 out of 10. Very satisfied and recommend.