SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked this supplier despite not receiving my item they pocketed the money very responsible
Beautiful, this beautiful. I like Me very much.
I bought to use in cosplay, it was cheap and the quality is consistent with the price.
It is the same as the image, you can separate it to make hairstyles in the front but you must be very careful when doing it... But be delighted, also its brightness looks so natural and the best thing is that the delivery is super fast
Nice !
Amazing wig, high quality and large quantity of hair
It lights up a bit too much but apparently it needs to be treated with dry shampoo
Great product. Exceeded expectations
The wig is perfectly stuffed, not bald, good wrap, soft wave, long bangs can be adjusted for yourself. medium long, up to shoulder blades. Included a storage mesh and a hat, arrived in a zip bag.
really good kinda shiny but it's ok, it has enough hair and it also has a small part where u can move the hair freely creating new lines of hair
I loved
Very good, quality wig. Thank stores and fast delivery!
I liked it very much and arrived fast.
A feather of a monster egg, a daughter, came shvidko.
Beautiful hair and arrived with 20 days. Random photo for points
Very soft wig has the Nesary amount of hair (not like the highest priced ones) but it does not have bald areas, it came with its Mayan the same color as the wig, it arrived. In two weeks to chile
Equal to the picture, very good presentation, arrived fast
The hair feels and looks natural, it is longer than I imagined and the quality is excellent, I had no problems with shipping, it arrived very quickly and looks beautiful, highly recommended!
Very beautiful, good quality and arrived in excellent condition
Product as the description
Beautiful is clearer than the photo
Arrived in good weather, well packed and 9/10 Quality
The quality is very good, only comes something clearer than I expected. I thought it would be a darker coffee and not a light coffee
Excellent wig, at a very good price. Super recommended
received extremely fast in very good condition, wig is already styled a bit curled at the bottom and is silky. Very satisfied.