SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very very satisfied, it’s beautiful as in the photos, well packaged arrives before the date that’s why I put 5 stars, also love gifts
No complaints as always, love west kiss hair, it is high quality, and gorgeous! Highly recommend!
The quality of the wig is top and the stores are at our disposal throughout the delivery, frankly, I recommend this seller.
Wonderful as pictured and shipping was super fast 5days
Smells good good pixie wig to purchase
I really love this wig. The hair is soft and it’s easy to manage and install. Will buy again
just installed the wig. easy to bleach and the hair is very full. minimal shedding, barely any. the color is gorgeous. great quality wig! will be ordering from this company again!
Hair is pretty!!!!
The wig is beautiful and soft. No smell, true to length, well packaged and very fast delivery. The store communicated promptly when there was need for it. I recommend the seller, will buy more. Thanks
The hair is nice and manageable. Easy to style and l love it.
superb customer service..
Lovely. No shedding.
Nice wig. same as picture.
Cute short style wig lace is good and easy to apply the wig.
The was hair was thee BEST, lace gave scalp, hair quality top tier for great pricing, lace stayed on for a good two weeks, installed multiple times and texture was perfect. I love big hair. I would 100% order again and from the same vendor.
Shipped SUPER fast! Best wig I've ever purchased. Full and the hair is so silky and the perfect hair wig. Will be ordering from this vendor again.
Really cute wig. Can be made to look just like the photo. Apply foundation in the part and parameter upon application and you're good. Shipping was also fast.
Love this hair super soft. Great length not that much shedding
Beautiful wig. Fits my head perfectly. It is as you see it. My boyfriend gave me all smiles.
love it, I was impressed with the quality, and easy installation, I wore it glueless so I pull it off as soon as I get home from work…. I love it and I’m very inspired to buy more.
exactly as on the picture.
This pixie unit is really good.... it's quick and easy to install... Minimal shedding and the wig has great density! I will definitely buy more wigs.
The wig is beautiful and soft. No smell, true to length, well packaged and very fast delivery. The store communicated promptly when there was need for it. I recommend the seller, will buy more. Thanks
Very satisfied
I'm not really a short hair girl, but sometimes you just want short, to run to the store or just answer the door. This is it.