SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved how I keep the wig, it's how they describe it! Unfortunately I don't know why they don't upload the photos I took, because I would love them to see how cool I stay.
I loved this wig, I bought it for such a low cost, but it exceeded my expectations, and it is my favorite, they have turned me off a lot, I recommend it 100 percent.
Perfect
The photo came to me as is, only that a part is quite disheveled and cannot be fixed
Well received item compliant thank you
Exelent product
I'm on time, it's pretty
Bom
Kind of good. Only with the size, alas, they did not guess. Small. Study this issue in advance. Measurements of the head, wig.
It is a very well achieved wig. Hair moves looking natural.
How natural
beautiful wig! looks real and it is not shiny. the highlight detailing is so realistic and blended. beautiful.
Something beautiful!!!!!! Wonderful. Soft, beautiful!!! I recommend 100%.
The very good perfect wig but the fatal delivery company. So I put a star on the shipping thing because you can't put less.
good
mooi!
I was taxed and I didn't know I paid 17,46 but I paid it already took a long time to arrive now I will open the order to see how I will give five stars because the wig is wonderful beautiful
Thank you
Simply Perfect
It is very good quality I expected something uglier for the price but it is super good quality really much better than expected I hope to buy another soon I am very satisfied with the company and arrived much earlier than expected
I recommend it, the smell is neutral, pretty and it suits me, it looks like a well-groomed mine. Does not shine artificially.
Great, I recommend, the smell of neutral, pretty does not shine artificially. I recommend
No comments for is wig so beautiful it is, I will buy others for sure
Ok
I don't like me