SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received within 5 days and are super nice lamps and work very well
Super shvidka delivery, in Kiev region 13 days. The box came to the head, ale everything is tzile. Recommend
Works, no cast led. The box arrived somewhat hit, but no damage to the product.
Exactly like the description. The cardboard a little damaged but the machine works. And hyper fast delivery, 7 days and well ahead of schedule. This is great.
I haven't used it formally, but it works well. I think it's getting a little hot. I'm a little worried.
Superb light! Works perfectly well. She's very tall. On the other hand, the box arrived doved and opened at the bottom. But otherwise undamaged no scratches nothing. Exactly like on the images. I highly recommend!
The lamp came in working, satisfied with the purchase, I recommend the store
Arrived before the deadline, which makes me truly happy! I have not yet used it with nail polish (varnish), as it has just arrived. However, I called and saw that it was working perfectly. All the lights came on. As for the plug of the outlet, it is important to check which fits your region so as not to be mistaken, mine came all right. Other than some comments I saw here in the product description, my box arrived in perfect condition. I am very happy with my purchase and looking forward to using.
I leave the recention because I received it, but I haven't tried yet if it works perfectly.
Looks good, I have plugged it in and it works, now I need to try nail paint as a cure. I will put the result fingers of trying it.
Arrived very quickly in Murcia (Spain) everything perfect, very good product
I have not been able to prove it yet but the box has been hit a lot. However the lamp seems fine
According to the description, it was completely come the package was crumpled, distorted. It came with an English plug so the extra cost is to buy an adapter.
That good product arrived in perfect condition, it only remains to test it. I recommend the supplier
Haven’t used it yet but very nice, as per description, super light weight
Came in a pam'yatiy box, the fork of the kitaiska cannot be used for Ukraine, demanding to buy an out-hand. ale the lamp is strained.
The lamp is class. To be like a Bagato bulb and no stuck zones. I came to the boxes, I will wash the box of the Bouche, and everything is rosy.
Arrived quickly, works, although the packaging was crumpled. I'll try and see how it dries
It seems very good quality, I am looking forward to trying it
The order arrived in 9 days and it is worth buying it, I will buy again with this store
Works perfectly. The box was badly dented. Reached in 8 days
Product arrived exactly as described and works fine. But I will certainly not order again because of the shipping service when they delivered. They just left the package at my front door in the rain without knocking or ringing our door bell. Basically without making sure someone is home to pick it up. The package could have been damaged or gotten stolen since it was in bare view outside. Product is good but the shipping delivery service not so good
Super fast delivery very good product thanks to the store
The product is as described, the box has been dented, but the lamp is intact, has not been used yet, but the appearance is as described. Special thanks for the speed of delivery.
I recommend the store arrived fast and well packed congratulations