SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow super fast, in a week (9 days) came to, And it's as it is the description, I like
I like it very much, the soft is very beautiful
Delight delight delight delight
I got silly with the quality! Super Cheap! I really liked the texture of the hair… just the bangs that are really big and I needed to cut! Let's see qnd wash and on a daily basis… I haven't had CTZ yet about emboling… but the curls are beautiful it took about 15 days or less to arrive in São Paulo
The color is darker than what it shows in the image, but it is beautiful. Has good hair, soft and natural shine. Comes with his hat.
The wig is very good, the hair looks like real, does not fit. They put a hat on him to remove their hair. Generally quality class! I am satisfied. Thank you all
Wonderful loved
Cool wig, super quality for the price
Beautiful wig, nice hair, I feel very good in it.
The product is excellent, there is no fiscous luster, carefully mashed, removed the lost hair (there are not many), there was a net in the kit. Hair to the touch is dense, not rigid. Recommend
great wig, comes on time, very satisfied, the color looks real, for every recommendation
The quality is not bad, but it does not compare with Korean wigs .. the bangs are long, creep into the eyes and the wig is 5 cm longer than in the picture, somewhere .. and very thick. .. Will wear instead of a hat
Perfect, super recommend, neither looks like wig
Excellent, great quality
Wig bomb. I didn't expect for such a price, such a chic wig. thick, heavy, a little hair, but you need to comb and that's it. looks very natural. The color is natural. A little big for my head, but there are clasps for adjustment. went to work. Everyone liked it. In general, girls recommend a decent wig for a change.
Need to be worn and lumplage Melih luxury mi shwa Ki mashtto TNL mi mesh drain hair ponds Mai need immediately natural and heavy Yaban we increase the growth of
The product reached my hand very fast. I like it very much. It stands quite high quality. I recommend it.
Wig looks natural. Very beautiful. There is size adjustment. Sits well. Does not merge. Did not communicate with the store. Long hair was laid with a pigtail on the back of the head.
it's so soft and it looks exactly like in the photo! the bangs were a bit long so I had to cut them
Was the one I liked the most of the 3 I asked for. Very beautiful the color
I loved the wig, very voluminous and the color of it is perfect, I ended up being taxed so it took a little delivery, but nothing much. For the price it is worth it and it is of good quality, you can make Cosplays of various characters with it
I love it, the hair is soft, super natural, the exact color as I expected and also arrived in less time than the estimated date, I love it
I asked for the 20/8/2023 and the 5/9/2023 arrived in perfect condition and identical to the description.
I love it is beautiful and the order does not delay recommended
With bangs still need to be finalized, but so super