SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Classy Haven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://classyhaven.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute just that it gets something fast still I love it and I will use it only in formal things
He's blond at the top and not black, he's kind of blond but pretty it took him a while to arrive
Increíble
I love this wig came really fast will buy again
Beautiful, excellent quality, please be beautiful.✨️
Beautiful, natural looking wig! Recommend, perfect for the price! I wear it with hat/cap always, it looks more natural. Super quick shipment
Beautiful, not shiny, natural appearance, very well packaged, excellent
The color is beautiful, I still don't try it... But it's very cute <3.
It is cute to use for cosplays, I would not recommend it for daily use because it does look artificial but for the price I was surprised
No problem. OK !
I liked it very much
I loved it looks very natural is very beautiful
The wig looks like the picture, just a lot more curled and the bangs, of course, come in longer for personal styling. I’m using this for a Draculaura wig and it’s been doing well so far. It tangles up some in the back like most long wigs in my experience, but I’m sure some wig detangler can help with that once I make some. The first pic is the wig right out the bag with no styling, just the bangs pinned to the side. The second and third are after I’ve styled it and in better lighting.
Not pretty, big middle! Did not hairy. Fiber during rosticusuvannya vipadaa ale is not critical, it was in 3 tizhna. Packed good! Recommend
Very beautiful
I like it is the same to the description
ExcellentProduct, fast shipping and is exactly to the description
Excellent product delivery in the set time, looks great to me
The parcel arrived quickly and everything was fine. The wig fits tightly on the head, the hair looks real.
Very beautiful, it is platinum and clear Coffee Root, I loved it, it will be my favorite wig, without a doubt I will order it again, I recommend buying it! Arrived before delivery time and I very happy, thank you!
Very beautiful
I love this hair. Its soft and so pretty. Long and to easy to style. I brought this for a party and so glad I did.
Beautiful in beautiful
I typically do not write reviews about wigs but this one is really beautiful. It looks just like the picture, the part, and color is beautiful. It looks very natural and soft. Thank you. Will buy again!
Love this wig!!! I’m buying more asap! It held up beautifully during our trip. So happy with it!!